Recent Posts

Our Crews Are Trained and Certified

9/25/2017 (Permalink)

Water Damage Our Crews Are Trained and Certified We specialize in water damage restoration—in fact, it's the cornerstone of our business.

SERVPRO of The Andovers is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help

Call Today - 978-475-1199

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of The Andovers has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of The Andovers

SERVPRO of The Andovers specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet our crew   

Certifications

We Strive to Help Your Andover/North Andover Home Strike Back from Water Damage

9/7/2017 (Permalink)

Water Damage We Strive to Help Your Andover/North Andover Home Strike Back from Water Damage We work hard to make your damage "Like it never even happened."

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Andover/North Andover basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Have Questions about Basement Flooding?

Call Today - 978-475-1199

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of The Andovers and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained  in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Basement Flooded? Call Us Today – We’re Ready To Help 978-475-1199

Returning to Normal as Quickly as Possible

8/24/2017 (Permalink)

Water Damage Returning to Normal as Quickly as Possible A faster return to normal can reduce the stress for your family or business

SERVPRO® of The Andovers Franchise Professionals know how disruptive unseen water damage can be for your home, rental property or business. For this reason, we offer 24-hour emergency response. Each of our members is trained and understands how to manage the drying process. By utilizing the proper equipment and moisture measuring devices, your building is quickly and thoroughly dried to IICRC standards, which helps prevent secondary water damages. With quick response time and a full line of water clean up and restoration services, we can help you regain control quickly, ensuring your facility and its contents are properly dried, deodorized and protected.

Here at SERVPRO® of The Andovers, we have the tools to see that hidden damage and help stop potential problems.

  • Moisture Sensors – these will detect moisture in carpet, walls, and baseboards.
  • Moisture Meters – these determine the level of moisture in materials. These can either penetrate or not the materials, depending on what they are to help monitor the progress of drying throughout the job.
  • Thermohygrometers – these devices help monitor the temperature and relative humidity in the air. These two are a large part in the drying process and help the SERVPRO® professionals determine how to adjust the process along the way.
  • Infrared Cameras – this helps identify the areas that have hidden moisture and document its location. These cameras identify temperature differences in materials from where the areas are cooling (water has been evaporating) and where it is still affected by the moisture.

Our goal is helping homeowners and business owners alike return to “Like it never even happened.” When in doubt, call SERVPRO®

Staying Safe this Labor Day

8/24/2017 (Permalink)

Fire Damage Staying Safe this Labor Day Stay safe while grilling this coming holiday weekend!

Labor Day is coming up, and is the grilling and fire pit season! Keeping the stove off and lighting that grill or smoker is a summer dream. While we all look forward to that warm weather, it is very important to keep these fire safety tips in mind!

Grilling:

  • Keep a 3 foot clearance on all sides of the grill (that means keep kids and pets clear too!)
  • Do not use the grill near the house, siding, railings, or any overhangs
  • Do not use under trees or shrubbery.
  • Periodically clean the grill and its grease traps to prevent grease fires.
  • If using coals, please make sure they are completely cool before disposing of in a metal container.

Fire pits:

  • Before starting the fire, make sure the lid can fit and cover the inside fire in case of emergency
  • Keep the fire pit well away from flammable materials and fluids
  • Do not burn trash, leaves, paper or cardboard that could spark or send hot particles through the air.

Other safety reminders:

  • Do not leave grills or fire pits unattended
  • Always keep a fire extinguisher on hand

Always stay safe with any summer activities. Enjoy your holiday, and when in need, visit our page.

Ready For Whatever Happens

8/24/2017 (Permalink)

Commercial Ready For Whatever Happens SERVPRO of The Andovers has the specific water damage training and experience to help you through this tough time.

SERVPRO of The Andovers is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help

Call Today - 978-475-1199

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of The Andovers has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Salem/Plaistow

SERVPRO of The Andovers specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet our crew   

Certifications

If You See Mold, Call Us Today!

8/24/2017 (Permalink)

Mold Remediation If You See Mold, Call Us Today! If You See Signs of Mold, Call Us Today – (978) 475-1199

8/30/2016

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

The Mold Remediation Process

7/25/2017 (Permalink)

Mold Remediation The Mold Remediation Process Each scenario requires a unique solution, but the general process stays the same.

Every mold infestation is different from the next, from the extent and type of growth, to the variety of materials affected. Each scenario requires a unique solution, but the general process stays the same. When you discover mold, call us at 978-475-1199 and we will go through our standard mold remediation process to help you and your family: 

  • Our Production Managers will perform an Inspection and Mold Damage Assessment
  • Once work has started, we will prepare mold containments to prevent dust or mold spores from spreading
  • We provide an air filtration system that helps cleanse the air and capture the spores
  • Removing Mold and Mold-Infested Materials
  • We will clean contents and belongings as needed

Life can be unpredictable, but knowing who to call is half the battle. As always, contact SERVPRO of The Andovers at 978-475-1199 to help make it “Like it never even happened.”

Emergency Fire Tips for Homeowners and Business Owners

7/3/2017 (Permalink)

Fire Damage Emergency Fire Tips for Homeowners and Business Owners In our business, you need us fast! The sooner we arrive, the better chance we can reduce damage and save money. We are available 24/7/365.

Our number one goal is returning damaged areas and items to preloss condition, doing all we can to make it “Like it never even happened.” SERVPRO® of The Andovers is dedicated to restoring both the property and the lives of the customers being helped.

The first 48 hours after fire damage can make the difference between restoring versus replacing your property and personal belongings. SERVPRO® of The Andovers can help prevent fire damage from creating long-term problems. We provide timely response with mitigation services ranging from fire, smoke and soot removal to contents claims inventory and document restoration.

  • Limit movement to prevent further damage
  • Place clean towels or old linens on carpeted traffic areas to prevent more soiling
  • If electricity is off, empty freezer and refrigerator and prop doors open
  • Clean and protect chrome on kitchen and bathroom faucets and appliances with light coating of petroleum jelly
  • Don’t attempt to wash any walls or painted surfaces without first contacting SERVPRO®
  • Don’t attempt to shampoo carpet or upholstered furniture without first consulting SERVPRO®
  • Don’t attempt to clean any electrical appliances that may have been close to fire or water damage without consulting a repair service.
  • Place aluminum foil or wood blocks between furniture legs and wet carpet
  • Do not send clothing to a dry cleaner since improper cleaning may set smoke odor.

So before you risk doing further damage by attempting to clean up the damage yourself, call the fire damage cleanup and restoration professionals at (978) 475-1199. 

Like it was never dirty, like it never overflowed, like it never caught fire, like it never spilled, like it never smoldered – whatever the case, with SERVPRO® of The Andovers our goal is to make it “Like it never even happened.”

Extreme Heat Warnings

6/2/2017 (Permalink)

Community Extreme Heat Warnings for more information, visit weather.gov/heat

As summer approaches, it is time to consider safety precautions for extreme heat in the coming months. Heat affects all people, but especially the young, elderly, sick, and overweight. Urban area residents also have a greater chance of being affected than those who live in rural areas due to the heat island effect.

Whether you are in an urban or rural area, there are several things you can do to prepare for and prevent extreme hear from affecting you.

  • If possible, stay indoors in air conditioning.
  • Be sure to check on your pets who may be outdoors or bring them inside
  • Stay hydrated and limit alcohol and caffeine intake.
  • If you must go outside, wear loose-fitting, light-colored clothing
  • Be sure to apply sunscreen often

Pay attention to signs of heat exhaustion, which according to the Center for Disease Control and Prevention (CDC) are:

  • Heavy sweating
  • Weakness
  • Cold, pale, and clammy skin
  • Nausea or vomiting
  • Fainting

Heat exhaustion can lead to heat stroke, which is life-threatening. Signs of a heat stroke are a high body temperature (103 degrees or higher), rapid and strong pulse, and possible unconsciousness. If you think someone has heat stroke, call 911 immediately and move the person to somewhere cool. Reduce body temperature with a cool, wet cloth or a bath. Do not give a person with heat stroke fluids, and treat the situation as a serious medical emergency (CDC).

If you live in a humid climate, be aware of the heat index. The heat index factors in the humidity, which can make the temperature feel 15 degrees hotter.

Extreme heat is a serious danger. For more information on preparation and prevention, visit ready.gov or cdc.gov.

June is Hurricane Awareness Month

6/1/2017 (Permalink)

Storm Damage June is Hurricane Awareness Month Everything you need for a storm damage, under one roof!

June is the start of Hurricane Season. Below are some tips to follow whether you own a home, RV, boat, car or all of them! You can see a storm coming by the change in color of the sky (often greenish), large hail, low-flying clouds and a roar like a freight train.



  • It is best to have a plan in place regarding where you are going to go when a hurricane hits. While they may be intriguing to watch, the best place is NOT outside. Your basement or under a set of stairs are great places to wait out the storm. If this is not available, the bottom floor of any building will work.

  • Keep your car indoors if possible. Tape up the windows and door with tarps and keep away from any objects that could damage the car if they were to fall on top of it.

  • During an emergency, gas stations will often be closed, so always make sure you have at least half a tank of gas to get away instantly

  • Have enough supplies on hand to wait out 72 hours, just in case help cannot arrive right away. These supplies can also be stored in the trunk (items like a first aid kit, bottled water, non-perishable foods, and medication can stay there at all times.)

  • Make sure your car is in proper shape. Have a full tank of gas, wiper blades and tires are ready to go.

  • Make sure your cell phone is charged and keep your charger with you.

  • Avoid driving in deep waters

  • For your boat, remove non-secure items, electronics, excess gear, valuable, and important documents.

  • Make sure all openings are clear of debris

  • Double all lines that are securing your boat to its securing space

  • With your RV, do not drive it during the storm as it is more vulnerable to higher/stronger winds

  • Make sure you have a full tank of gas, but empty holding tanks, turn off propane cylinders and cover the regulator.

  • Make sure all documents are in a waterproof bag and with you at all times


Life can be unpredictable, but having plans in place help you with whatever may come. For more information, please check out these hurricane tips. As always, once the storm passes, contact your SERVPRO of The Andovers at 978-475-1199 to help make it “Like it never even happened.”