Recent Commercial Posts

Lead Contamination in Structure Fires

11/1/2019 (Permalink)

Notre Dame Cathedral Burning Lessons learned for the Notre Dame Cathedral fire

On April 15, 2019, fire broke out beneath the roof of the Notre-Dame de Paris Cathedral. Over 400 firefighters fought the blaze, which consumed approximately two thirds of the roof structure, including the 300-foot wooden spire.

The roof’s layers and spire, composed of approximately 450 tons of lead, quickly melted as the fire temperatures exceeded 1,400° F. As the smoke’s distinct yellow tinge suggested, the lead vaporized and created a toxic fallout of lead dust that was deposited across Paris.

In July of 2019, reports began to emerge that the levels of lead in areas surrounding the cathedral were 500 to 800 times the official safe level. 

An Unexpected Threat - Lead Fumes and Fallout

During a structure fire, lead fumes are produced when lead or lead-containing materials are heated to temperatures above 932° F.  At these temperatures, lead vapor is released in the form of highly toxic lead oxide fumes. This vapor then condenses into solid fume particles which are released into the atmosphere. 

Lead oxide is highly soluble in body fluids. The particle size of the metal fumes range between 0.1-0.7 microns, which increases the likelihood of inhalation and deposition of the fume directly into the bloodstream. When materials containing lead vaporize, the lead-laden smoke and other byproducts combine to form toxic particulate matter that permeate surfaces in the form of ultra-fine lead dust.  Molten lead or lead fumes also contain other toxic byproducts including chromium, cobalt, arsenic, cadmium, antimony, and mercury.

Lead Contamination in New Buildings

Although the sheer volume of lead that vaporized in the Notre Dame fire was unique, fire restoration contractors need to consider the likelihood that lead may be present in any fire damaged structure, especially those built after 1978. Now you may be asking yourself, “did he just say after 1978?” Believe it or not, lead based products are still being used in homes and buildings to this day.  It is conceivable that the level of lead contamination resulting from molten lead and lead-laden fumes could pose a greater risk of exposure than the small amount found in lead-based paint or ceramic tile glazing. This could come from a wide range of common household products.

Here are some common materials and household items that may contain lead.

Building Products:

  • Lead-based paints
  • Ceramic tile glazing
  • Porcelain glazing on bathtubs and sinks
  • Stained glass windows
  • Lead water piping
  • Pipe solder
  • Roof flashings
  • Lead lag shields
  • PVC
  • Solar cells
  • Rubber and plastics (Lead oxide and lead chromate) 

Household Items:

  • Diving weights
  • Fishing weights and lures
  • Ammunition 
  • Batteries
  • Tire weights
  • Electronics
  • Jewelry
  • Antiques
  • Earthenware, china, porcelain
  • Artificial turf
  • Artificial Christmas trees 
  • Drapery weights
  • Children’s toys and books printed prior to 1985

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https://www.randrmagonline.com/articles/88641-lead-contamination-in-structure-fires

Deodorization in Commercial Buildings

11/1/2019 (Permalink)

Office desk with computers No smell is too big or too small!

Effective odor removal in commercial buildings requires the four foundational principles of deodorization.

Principle 1: Identify and Remove the Primary Source

This is typically accomplished using the senses (site and smell) and by initial removal of the source by dry vacuum or sponge. Contractors should always contact the EPA, state or local environmental agencies for current disposal instructions of any chemicals left behind.

Principle 2: Clean the Contaminated Areas (Surfaces)

Cleaning is critical, and means physically cleaning residue by washing all surfaces starting at the source area and working outward. Washing of walls is recommended, whether there is visible residue or not.

Principle 3: Recreate the Conditions of Penetration

Recreation is typically accomplished with the appropriate application to reach penetration levels. Chlorine dioxide (“ClO2”) is a mature chemistry, that is an emerging odor control alternative for disaster restoration pros thanks to recent technological innovations. Although discovered in 1814, it wasn’t until the 1960’s that ClO2 emerged as the ‘go to’ chemistry for municipal water treatment to mitigate taste and odor issues while leaving no harmful by-products. Today, ClO2 is approved for many residential and commercial uses including deodorization, hospital-type disinfection, and mold control to name a few. SERVPRO offers SERVPROXIDE which helps elimination odors and kills 99.999% sanitization of food contact surfaces.

ClO2 in liquid form can be wiped, mopped or sprayed on to most surfaces, including colorfast soft surfaces. Additionally, ClO2 can be used as a vapor to deodorize difficult-to-access areas. Over the last four years, ClO2 has proven itself as a fast, effective, and scalable deodorizing and disinfection solution that is safe on most building materials and leaves no harmful chemical residue.

Principal 4: Sealing

Effective deodorization requires a combination of these principles; using only one technique, for example sealing, leads to incomplete and unsuccessful results. While sealing is not always required, it can be a solid last step.

SERVPRO of The Andovers is happy to provide you with a free estimate for all your commercial needs! 978.475.1199

Preparing for What May Come in Your Andover Community

9/26/2019 (Permalink)

Words stating National Preparedness Month with Green and Orange on a black background As an employer in your community, having a business continuity plan can help protect your company, its employees and its infrastructure.

As a business owner, insurer or property manager, you are a leader in your community and have the opportunity to set an example for your employees, customers and community to follow.

This year for National Preparedness Month, join your community in preparing for emergencies and disasters of all types, and leading efforts to encourage the community as a whole to become more prepared. “Disasters happen” and not only devastate individuals and neighborhoods, but entire communities, including businesses of all sizes.

As an employer in your community, having a business continuity plan can help protect your company, its employees and its infrastructure, and maximizes your chances of recovery after an emergency or disaster. You can do this by taking three simple steps:

  • Plan to stay in business
  • Encourage your employees to become ready
  • Protect your investment

We must work together as a team to ensure that our families, businesses, places of worship and neighborhoods are ready. At Ready.gov/business, companies can find vital information on how to begin preparing their organization and addressing their unique needs during an emergency. You can also contact your SERVPRO® of The Andovers Professional to find out more on how to be ready when disaster strikes with the Emergency READY Program®.

Meet Our Crew Member: Izzy

9/18/2019 (Permalink)

crew member with orange banner in the background Isamel "Izzy" Torres is a Crew Chief and has completed our rigorous SERVPRO Employee Certification Training Program.

Isamel "Izzy" Torres is a Crew Chief and has completed our rigorous SERVPRO Employee Certification Training Program along with the IICRC Water and Fire Remediation. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service. 

Izzy has 4 years of restoration experience with SERVPRO. When not working, Izzy enjoys spending time with his family and playing handball.

Meet Our Crew: Juan

9/18/2019 (Permalink)

Crew Member with SERVPRO hat in front of orange and green banner Juan has a strong work ethic and is known around our office for his constant willingness to learn more and take on new tasks.

Juan Rivera is a Production Technician and has completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service. Juan has a strong work ethic and is known around our office for his constant willingness to learn more and take on new tasks.

He has been working with SERVPRO® of Lawrence for ten and a half years, while being in the industry for nine and a half.

Juan has two children and enjoys exercising when not at work.

Is Your Business As Prepared as It Could Be?

9/18/2019 (Permalink)

White wall with paint bubbling and peeling due to a water damage with a carpeted floor National Preparedness Month is the perfect opportunity to share the benefits of having a readiness plan in place with your employees.

National Preparedness Month is the perfect opportunity to share the benefits of having a readiness plan in place with your customers, business and family.

The SERVPRO® of The Andovers Emergency READY Profile® (ERP) will help ensure you and your business are always “Ready for whatever happens.”

In the event of an emergency, the SERVPRO® Emergency READY Profile® can help minimize business interruption by having an immediate plan of action in place for your facility. The ERP is a comprehensive document containing critical information about your business, including emergency contact information, shut-off valve locations and priority areas. The ERP is also accessible online using your computer or tablet; download SERVPRO’s free Ready Plan app to access this information at any time using your smartphone or tablet.

The ERP establishes your SERVPRO® of The Andovers as your disaster mitigation and restoration provider, giving you access to over 50 years experience and a System more than 1,700 Franchises strong. Knowing what to do and who to call in advance is key to quick response and timely mitigation. Having a plan in place may help minimize the amount of time your business is inactive and get you back in the building following a disaster.

Preparation is the key to making it through any size disaster, whether it is a small water leak, a large fire or an area flood. The best time to plan for such events is not when the event happens, but well before it happens. No one ever plans on a disaster, but now, you can plan for it.

The ERP is a no-cost assessment; all it requires is a little time, making it a great value that could save a lot of time in the future. Call us today at 978-475-1199 to establish your Emergency READY Profile®.

We Are Looking For Our Next Hero!

7/31/2019 (Permalink)

If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment.

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero! 

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. 

Position Requirements 

  • Effective oral communication
  • Basic math skills
  • Experience in cleaning/restoration preferred
  • High school diploma/GED
  • IICRC certifications preferred
  • Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
  • Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawls spaces, attics)
  • Ability to sit/stand/walk for prolonged periods of time
  • Ability to repetitively push/pull/lift/carry objects
  • Ability to work with/around cleaning products/chemicals
  • Ability to travel locally and out of state when necessary
  • Ability to successfully complete a background check subject to applicable law 

Pay Rate: negotiable based on experience, with possibility of overtime pay and increases based on merit. 

Please visit our website, if you think you are our next hero and want more information

Required license or certification: Drivers License

When disaster strikes beyond fire, water, and mold...who do you call?

4/19/2019 (Permalink)

Biohazard, crime scene cleanup, and vandalism services.

Were you aware that these are services you may never think of SERVPRO can handle for your home, business, or property. Equipped with the knowledge, experience, and training, SERVPRO® of The Andovers will start helping the moment you call our office.

Recognized as a leading fire and water cleanup and restoration provider by hundreds of  insurance companies, SERVPRO® of The Andovers also offers fast, reliable biohazard and crime scene cleanup and restoration services to residential and commercial property owners.

Exposure to biological and chemical contaminants can pose serious health consequences for building occupants, employees, customers, and owners. A failure to properly handle and safely remove such hazardous substances can contribute to unhealthy and even dangerous environments.

SERVPRO® of The Andovers is trained to safely and effectively remove biohazardous substances and prepare waste for proper disposal according to OSHA, EPA, and state and local health regulations. Equipped with the necessary safety equipment and cleaning products, we help turn unsafe environments into clean, safe homes and offices.

Our office is able to help with the following disasters:

  • Bloodborne Pathogens
  • Methamphetamine Labs
  • Crime Scene Residues
  • Arson
  • Vandalism
  • Sewage Backups
  • Black Water Intrusions
  • Mold Mitigation and Remediation

Contact SERVPRO® of The Andovers at 978-475-1199 opt. 9 today for 24-hour emergency service. No matter how big or small, your SERVPRO® Professionals will be ready to help make your property damage “Like it never even happened.”

When an ERP Can Save Your Business

9/17/2018 (Permalink)

We’re a leader in giving control back to homeowners, property managers, and even entire communities after the ravaging effects of water or fire.

Here are 8 reasons why your company should get an Emergency Ready Profile® today on every one of your buildings.

  • A no-cost assessment of your facility.
  • A concise Profile document that contains only the critical information needed in the event of an emergency.
  • A guide to help you get back into your building following a disaster.
  • Establishes your local SERVPRO® Franchise Professional as your disaster mitigation and restoration provider.
  • Identification of the line of command for authorizing work to begin.
  • Provides facility details such as shut-off valve locations, priority areas, and priority contact information.

When fire or water damage puts the things that matter most on the line, you need the very best help on the line as well. That’s why knowing the easiest ways to contact SERVPRO® of The Andovers is so important. Just go to our website on your mobile phone or call 978-475-1199 to get the team that’s faster to any size disaster. So whether you’re responsible for 1,000 square feet or 100,000 – be ready for the worst with the very best.

SERVPRO® of The Andovers is part of a Franchise System that has more than 50 years of leadership in cleanup and restoration. Our track record of results has earned us the trust of the insurance industry, countless homeowners.

A Moment to Remember from SERVPRO of The Andovers

9/10/2018 (Permalink)

On this day and everyday, SERVPRO® of The Andovers salutes those heroes who arrive in the greatest times of need and stand strong in the face of disaster. These heroes are the First Responders who keep our communities safe in trying times.

In honor and memory of those who died on September 11, 2001, as well as the survivors and First Responders, National Day of Service and Rememberance was established in 2009 as a day of reflection. Led by the Corporation for National and Communtiy Service, this is a day to come together as Americans did following the events of 9/11 to help neighbors in need, and to honor veterans and First Responders in your community.

This year, give back and make a difference in your community. To find a volunteer opportunity near you, or to register your National Day of Service and Rememberance event, visit nationalservice.gov/911day.

Are You ERP Ready?

9/3/2018 (Permalink)

National Preparedness Month is the perfect opportunity to share the benefits of having a readiness plan in place with your customers, business and family.

The SERVPRO® of The Andovers Emergency READY Profile® (ERP) will help ensure you and your business are always “Ready for whatever happens.”

In the event of an emergency, the SERVPRO® Emergency READY Profile® can help minimize business interruption by having an immediate plan of action in place for your facility. The ERP is a comprehensive document containing critical information about your business, including emergency contact information, shut-off valve locations and priority areas. The ERP is also accessible online using your computer or tablet; download SERVPRO’s free Ready Plan app to access this information at any time using your smartphone or tablet.

The ERP establishes your SERVPRO® of The Andovers as your disaster mitigation and restoration provider, giving you access to over 50 years experience and a System more than 1,700 Franchises strong. Knowing what to do and who to call in advance is key to quick response and timely mitigation. Having a plan in place may help minimize the amount of time your business is inactive and get you back in the building following a disaster.

Preparation is the key to making it through any size disaster, whether it is a small water leak, a large fire or an area flood. The best time to plan for such events is not when the event happens, but well before it happens. No one ever plans on a disaster, but now, you can plan for it.

The ERP is a no-cost assessment; all it requires is a little time, making it a great value that could save a lot of time in the future. Call us today at 978-475-1199 to establish your Emergency READY Profile®.

Meet Our Crew - Izzy Torres

8/21/2018 (Permalink)

Meet Izzy. He will always have a smile for you!

Isamel "Izzy" Torres is a Crew Chief with SERVPRO The Andovers and has completed our rigorous Employee Certification Training Program along with the IICRC Water and Fire Remediation. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service. Izzy has 4 years of restoration experience with SERVPRO. When not working, Izzy enjoys spending time with his family and playing handball.

SERVPRO of The Andovers specializes in disaster restoration, cleanup and repair services, 
helping to remediate damage, for both our residential and commercial customers always making it “Like it never even happened.” When fire, water, or mold disrupt your life, Izzy and his crew are there to help make the process as stress free as possible for you and your family.

Are You Our Next Hero?

7/2/2018 (Permalink)

If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment.

SERVPRO® of The Andovers is an EOE M/F/D/V employer

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero! 

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. 

Primary Responsibilities 

  • Inventory and load the work vehicle with equipment, products, and supplies needed for each project.
  • Maintain a clean and organized vehicle and clean equipment appearance.
  • Prepare rooms/areas for work activities. Set up staging area and equipment for each project.
  • Leave jobsite with a clean and orderly appearance.
  • Perform production processes following SERVPRO® production guidelines per work order per crew chief directions.
  • Ensure clear two-way communication with crew chief and other technicians (especially regarding customer needs and concerns).
  • Perform end-of-day/end-of-job cleanup and breakdown.
  • Leave jobsite with a clean and orderly appearance.

Position Requirements 

  • Effective oral communication
  • Basic math skills
  • Experience in cleaning/restoration preferred
  • High school diploma/GED
  • IICRC certifications preferred
  • Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
  • Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawls spaces, attics)
  • Ability to sit/stand/walk for prolonged periods of time
  • Ability to repetitively push/pull/lift/carry objects
  • Ability to work with/around cleaning products/chemicals
  • Ability to travel locally and out of state when necessary
  • Ability to successfully complete a background check subject to applicable law 

Pay Rate: negotiable based on experience, with possibility of overtime pay and increases based on merit. 

Please visit our website, www.SERVPROtheandovers.com if you think you are our next hero and want more information

Required license or certification: Drivers License

Preparing for the Worst

4/23/2018 (Permalink)

A business plan for disaster will help shorten the amount of time you have to be out of work, and possibly lessen the financial impact it will have.

When it comes to your business, it is your pride and joy, something you put your blood, sweat and tears into.

Questions that run through your mind when disaster strikes, but are more helpful to think of before are:

  • Do you have insurance
  • Do you have an emergency plan in place? Does your staff know about it?
  • Can you access your business records if they were destroyed?

Creating a business plan for disaster will help protect employees, shorten the amount of time you may have to be out of work, and possibly lessen the financial impact it will have on you.

  1. Identify critical business systems – how long can they be down and what is needed to keep everything functioning.
  2. Create an emergency communication plan with all those who have a stake in your business.
  3. Build a supply kit that will keep your business and employees safe should you be at work when disaster strikes
  4. Work with SERVPRO of The Andovers to build an Emergency Ready Profile. This will provide the information for all emergency personnel that need to be contacted when disaster strikes and when our Team arrives on site, it gives the knowledge of your building before we even step in the door. This provides efficient and faster service for you!

For more information on how to help prepare your business for disaster, please contact us at 978-475-1199 or SERVPRO of The Andovers.

Preparing Your Business for the Unexpected

3/26/2018 (Permalink)

Creating a business plan for disaster will help protect employees and shorten the amount of time you may have to be out of work.

When it comes to your business, it is your pride and joy, something you put your blood, sweat and tears into.

Questions that run through your mind when disaster strikes, but are more helpful to think of before are:

  • Do you have insurance
  • Do you have an emergency plan in place? Does your staff know about it?
  • Can you access your business records if they were destroyed?

Creating a business plan for disaster will help protect employees, shorten the amount of time you may have to be out of work, and possibly lessen the financial impact it will have on you.

  1. Identify critical business systems – how long can they be down and what is needed to keep everything functioning.
  2. Create an emergency communication plan with all those who have a stake in your business.
  3. Build a supply kit that will keep your business and employees safe should you be at work when disaster strikes
  4. Work with SERVPRO of The Andovers to build an Emergency Ready Profile. This will provide the information for all emergency personnel that need to be contacted when disaster strikes and when our Team arrives on site, it gives the knowledge of your building before we even step in the door. This provides efficient and faster service for you!

For more information on how to help prepare your business for disaster, please contact us at 978-475-1199 or SERVPRO of The Andovers.

Being Prepared will Provide the Best Resolution for an Emergency

1/26/2018 (Permalink)

Having a plan in place may help minimize the amount of time your business is inactive and get you back in the building following a disaster.

In the event of an emergency, the Emergency READY Profile® or ERP can help minimize business interruption by having an immediate plan of action in place for your facility. Working with SERVPRO® of The Andovers on an ERP will provide you with a comprehensive document containing critical information about your business, including emergency contact information, shut-off valve locations and priority areas.

The ERP also establishes SERVPRO® of The Andovers as your disaster mitigation and restoration provider, giving you access to over 40 years of experience and a System over 1,600 Franchises strong. The ERP is a no-cost assessment; all it requires is a little time, making it a great value that could save you time and money in the future.

Preparation is the key to making it through any size disaster, whether it is a small water leak, a large fire or an area flood. Having a plan in place may help minimize the amount of time your business is inactive and get you back in the building following a disaster.

The Andovers at 978-475-1199 or visit our website to establish your Emergency READY Profile®, and be "Ready for whatever happens."

Helping Your Commercial Building Survive the Storm

1/25/2018 (Permalink)

Some storms can be beautiful to watch but also very dangerous to your home and office.

Some storms can be beautiful to watch but also very dangerous to your home and office. In order to stay safe, please follow these and other safety tips for your home.

Before the Storm

  • Have an emergency supply kit on hand
  • Develop a communication plan with all members of your family
  • Unplug electrical equipment
  • Secure outdoor objects that could cause damage if they are thrown
  • Stay inside a building or hard top vehicle
  • Secure windows and doors

During the Storm

  • Use a battery operated radio for updates and alerts
  • Avoid contact with corded phones
  • Avoid contact with electrical equipment
  • Avoid contact with water
  • Stay away from windows and doors

After the Storm               

  • Do not touch any downed wires
  • Do not drive through a flooded roadway
  • Stay away from storm damaged areas

Keep you and your employees safe through a storm. When in doubt, stay away from anything that may look suspicious.

 For help once the storm is over, call SERVPRO® of The Andovers (978-475-1199) to assess the damage and make it "Like it never even happened."

Is Your Business Ready for Winter?

11/20/2017 (Permalink)

Ready for any size disaster, SERVPRO of The Andovers can use resources from across the country to help when needed.

The Farmer's Almanac, which has an 80% accuracy, is predicting a winter of icy temperatures and filled with snow! As some of us have now seen our first snow of the year, it is time to start thinking about what type of impact the cold weather can have on your business.  With winter, we have all experienced the frigid temperatures, heavy (weight and volume) of snow, sleet and ice dams. These can all cause damage to your property if the proper steps are not taken. Below is our top ten practices to prevent costly damages.

Before the Winter:

  1. Make sure gutters are pointed away from the building and clear of all debris.
  2. Inspect the roof and all water pipes to make sure they are in optimal working condition.
  3. Check walkways and parking lots before winter comes in strong to make sure there are no hazards that could be covered and cause damage to a car or person.
  4. Install mats or non-slip surfaces where water and ice could create potential hazards
  5. For any outdoor faucets, consider shutting off the water supply to it from inside at the main valve. Then, open the outdoor faucet to let it drip, releasing any water that could freeze.
  6. Create a plan for if power is lost. How will heat be maintained so that pipes don't freeze?
  7. If you have a generator, make sure it is ready for use outdoors, and that you have fuel on hand to service it.

During the winter:

  1. Be aware of any downed limbs or trees on your property. This winter weather can cause these to fall and therefore cause damage to your building.
  2. Continuously check walkways, handrails, stairs and parking lots to make sure they are safe for your customers.
  3. Protect your pipes from freezing. A simple way to do this, is when temperatures are going to drop below freezing, allow your faucets to have a small drip. Any pipes that are in cabinets, just open the doors so they can receive the warmth of the building surrounding it.

Most importantly, work with SERVPRO of The Andovers to prepare an Emergency Ready Plan (ERP) for your business. This is a no cost analysis for your property that will provide a plan for your business to get back up and running as quickly as possible following any type of disaster.

Do you have other things you do to help? Let us know, and we can continue growing our list!

For help with damage that may occur to your property, please visit our website or call SERVPRO® of The Andovers at 978-688-2242.

About SERVPRO® Founded in 1967, the SERVPRO® Franchise System is a leader and provider of fire and water cleanup and restoration services and mold mitigation and remediation. SERVPRO’s professional services network of more than 1,700 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar large-loss events. Providing coverage in the United States and Canada, the SERVPRO® System has established relationships with major insurance companies and commercial clients, as well as individual homeowners.

Ready For Whatever Happens

8/24/2017 (Permalink)

SERVPRO of The Andovers has the specific water damage training and experience to help you through this tough time.

SERVPRO of The Andovers is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help

Call Today - 978-475-1199

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of The Andovers has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Salem/Plaistow

SERVPRO of The Andovers specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet our crew   

Certifications

Celebrating Small Business Week in 2017 with SERVPRO

4/25/2017 (Permalink)

From April 30 to May 6, 2017, America will celebrate Small Business Week, an annual event sponsored by the U.S. Small Business Association (SBA). According to Gregg White, owner of SERVPRO of The Andovers, Small Business Week is an opportunity for national and community leaders to recognize the critical contributions of America’s entrepreneurs and small business owners to the country’s economy. White emphasizes there is nothing “small” about small business when it comes to its importance to the nation’s economic health. According to statistics from the SBA, 28 million small businesses in America account for 54 percent of all U.S. sales; of those 28 million businesses, the 600,000 U.S. franchised small businesses, like SERVPRO, account for 40 percent of all retail sales and provide jobs for some eight million people. 
For entrepreneurs like White, becoming a franchise owner is one path to small business ownership. “Entrepreneurship is at the heart of a successful small business—the drive to own and grow a business through your own efforts,” said Sue Steen, SERVPRO Industries, Inc., chief executive officer. “Franchise organizations like SERVPRO give entrepreneurs a framework for their ambitions, access to state-of-the-art tools and processes, and a road map for sound financial management and growth.”
Some franchised small businesses offer entrepreneurs an opportunity to own and run their own small business while providing a service to the community they live and work in. With SERVPRO, for example, franchise ownership helps entrepreneurs combine their hometown knowledge and the emotional investment they have with their community with access to the latest disaster remediation technology and products. This combination creates a community asset that could prove invaluable to home and business owners who are struck by the unexpected. "I’m proud to be a small business owner in my community,” says White. “But, as a SERVPRO small business owner, I know that the unexpected can happen – a flood, a fire, an explosion, a storm, a mudslide, whatever the event might be – big or small. When the unexpected does happen, I’m also proud to know that my staff and I are ready to respond immediately and effectively to limit the damage to property and disruption to lives in my community. Having both an emotional and financial stake in the community is what distinguishes small businesses with local owners from other businesses. And that’s what makes small businesses such an important thread in the fabric of this country.”
For more information on SERVPRO of The Andovers, please contact 978-475-1199 or office@SERVPROoflawrence.com. 

About SERVPRO 

Founded in 1967, the SERVPRO Franchise System is a leader and provider of fire and water cleanup and restoration services and mold mitigation and remediation. SERVPRO’s professional services network of more than 1,700 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar largeloss events. Providing coverage in the United States and Canada, the SERVPRO System has established relationships with major insurance companies and commercial clients, as well as individual homeowners.

Helping Your Business Recover from Disaster!

3/20/2017 (Permalink)

“According to the Institute for Business and Home Safety, an estimated 25 percent of businesses do not reopen following a major disaster.”1

When it comes to your business, it is your pride and joy, something you put your blood, sweat and tears into.

Questions that run through your mind when disaster strikes, but are more helpful to think of before are:

  • Do you have insurance
  • Do you have an emergency plan in place? Does your staff know about it?
  • Can you access your business records if they were destroyed?

Creating a business plan for disaster will help protect employees, shorten the amount of time you may have to be out of work, and possibly lessen the financial impact it will have on you.

  1. Identify critical business systems – how long can they be down and what is needed to keep everything functioning.
  2. Create an emergency communication plan with all those who have a stake in your business.
  3. Enroll in the Red Cross Ready Rating Program
  4. Build a supply kit that will keep your business and employees safe should you be at work when disaster strikes
  5. Work with SERVPRO of Lawrence to build an Emergency Ready Profile. This will provide the information for all emergency personnel that need to be contacted when disaster strikes and when our Team arrives on site, it gives the knowledge of your building before we even step in the door. This provides efficient and faster service for you!

For more information on how to help prepare your business for disaster, please contact us at 978-688-2242 or SERVPRO of The Andovers.

 

1https://www.sba.gov/managing-business/running-business/emergency-preparedness/disaster-planning?SOCMEDSeptemberDisastergovd=&utm_medium=email&utm_source=govdelivery

Being Prepared will Provide the Best Resolution for an Emergency

1/30/2017 (Permalink)

Having a plan in place may help minimize the amount of time your business is inactive and get you back in the building following a disaster.

In the event of an emergency, the Emergency READY Profile® or ERP can help minimize business interruption by having an immediate plan of action in place for your facility. Working with SERVPRO® of The Andovers on an ERP will provide you with a comprehensive document containing critical information about your business, including emergency contact information, shut-off valve locations and priority areas.

The ERP also establishes SERVPRO® of The Andovers as your disaster mitigation and restoration provider, giving you access to over 40 years of experience and a System over 1,600 Franchises strong. The ERP is a no-cost assessment; all it requires is a little time, making it a great value that could save you time and money in the future.

Preparation is the key to making it through any size disaster, whether it is a small water leak, a large fire or an area flood. Having a plan in place may help minimize the amount of time your business is inactive and get you back in the building following a disaster.

The Andovers at 978-475-1199 or visit our website to establish your Emergency READY Profile®, and be "Ready for whatever happens."

When Disaster Threatens Your Andover/North Andover Business

1/17/2017 (Permalink)

No matter what part of the country you call home, we want to ensure you are prepared for any type of disaster.

When disaster threatens a community, it is often too late to take the necessary steps to prepare homes, businesses and family members for the situation. Whether it's a blizzard, flood, hurricane or wildfire, disasters of all types often give little to no warning before they strike. The time to prepare for a storm is not as it approaches-the time to prepare is now. 

No matter what part of the country you call home, we want to ensure you are prepared for any type of disaster. Whether you have damage caused by a hurricane, tornado, flash flood, or any other reason, SERVPRO® The Andovers have the resources, experience and training to help get your doors reopened for business as soon as possible.

If your property suffers a fire or water damage, SERVPRO® of The Andovers will be ready to help you make it "Like it never even happened."

Items To Build Your Own Emergency Kit

  • Water (one gallon per person per day)
  • Food (non-perishable 3-day supply)
  • Manual can opener
  • Battery operated radio, preferably a NOAA Weather Radio
  • Flashlight and extra batteries
  • First aid kit
  • Whistle to signal for help
  • Clothing
  • Dust masks or bandanas
  • Plastic sheeting, garbage bags and duct tape
  • Wrench or pliers to turn off utilities
  • Hygiene items
  • Important documents; copies of insurance policies, identification and bank account information
  • Cash
  • Fire extinguisher
  • Matches in a waterproof container

Ready in 2017 for Your Andover/North Andover Business

12/30/2016 (Permalink)

Did you know up to 50 percent of businesses that suffer a disaster may never reopen?

Here at SERVPRO® of The Andovers, we want to make sure everyone is ready for the new year! Did you know up to 50 percent of businesses that suffer a disaster may never reopen? For those that do survive, the majority have an emergency readiness plan available before disaster strikes. Advantages to of the SERVPRO® of Lawrence Emergency READY Profile are:

·         A no cost assessment of your facility

·         A concise profile document containing only the critical information needed in the event of an emergency

·         A guide to help you get back into your building following a disaster

·         Establishes us as your disaster mitigation and restoration provider.

·         Identification of the line of command for authorizing work to begin

·         Provides  facility details such as shut-off valve locations, priority areas and priority contact information

Preparation is the key to making it through any size disaster, whether it is a small water leak, a large fire, or an area flood. Having a plan in place may help minimize the amount of time your business is inactive and get you back in the building following a disaster.

Don’t wait for a disaster to strike, call SERVPRO® of The Andovers today to schedule your ERP at (978) 475-1199.

We are Hiring: SERVPRO® of The Andovers Production Technician

12/27/2016 (Permalink)

SERVPRO® of Lawrence is an EOE M/F/D/V employer

SERVPRO® of The Andovers Production Technician

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero !

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Primary Responsibilities

Inventory and load the work vehicle with equipment, products, and supplies needed for each project.
Maintain a clean and organized vehicle and clean equipment appearance.
Prepare rooms/areas for work activities. Set up staging area and equipment for each project.
Leave jobsite with a clean and orderly appearance.
Perform production processes following SERVPRO® production guidelines per work order per crew chief directions.
Ensure clear two-way communication with crew chief and other technicians (especially regarding customer needs and concerns).
Perform end-of-day/end-of-job cleanup and breakdown. Leave jobsite with a clean and orderly appearance.
Position Requirements

Effective oral communication
Basic math skills
Experience in cleaning/restoration preferred
High school diploma/GED
IICRC certifications preferred
Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawls spaces, attics)
Ability to sit/stand/walk for prolonged periods of time
Ability to repetitively push/pull/lift/carry objects
Ability to work with/around cleaning products/chemicals
Ability to travel locally and out of state when necessary
Ability to successfully complete a background check subject to applicable law

Pay Rate: Starts at $12.50/hour based on experience, with possibility of overtime pay and increases based on merit.

Please visit our website, www.SERVPROtheandovers.com, for additional information.

Job Type: Full-time Salary: $12.50 /hour
Required license or certification: Drivers License

"Ready for whatever happens." in YourAndover or North Andover Business

12/16/2016 (Permalink)

Having a plan in place may help minimize the amount of time your business is inactive and get you back in the building following a disaster.

A new year often signifies a fresh start. Many people make resolutions to better themselves or some part of their life. This year, make a resolution to be READY.  No one ever plans on a disaster, but now, you can prepare for it. The SERVPRO Emergency READY Profile, (ERP), will help ensure you are "Ready for whatever happens."

In the event of an emergency, the ERP can help minimize business interruption by having an immediate plan of action in place for your facility. The ERP is a comprehensive document containing critical information about your business, including emergency contact information, shut-off valve locations and priority areas.

The ERP also establishes your local SERVPRO, Franchise Professional as your disaster mitigation and restoration provider, giving you access to over 40 years’ experience and a System over 1,600 Franchises strong. The ERP is a no-cost assessment; all it requires is a little time, making it a great value that could save you time and money in the future.

Preparation is the key to making it through any size disaster, whether it is a small water leak, a large fire or an area flood. Having a plan in place may help minimize the amount of time your business is inactive and get you back in the building following a disaster.

Don't wait until disaster strikes. Call SERVPRO of The Andovers at 978-475-1199 to establish your Emergency READY Profile, and be "Ready for whatever happens."

 

Andover and North Andover Business Owners: Is Your Property Ready for Winter?

11/22/2016 (Permalink)

SERVPRO of The Andovers is able reach out to franchises across the country to help with any size disaster when needed.

The Farmer's Alamac, which has an 80% accuracy, is predicting a winter of icy temperatures and filled with snow! As some of us have now seen our first snow of the year, it is time to start thinking about what type of impact the cold weather can have on your business.  With winter, we have all experienced the frigid temperatures, heavy (weight and volume) of snow, sleet and ice dams. These can all cause damage to your property if the proper steps are not taken. Below is our top ten practices to prevent costly damages.

Before the Winter:

  1. Make sure gutters are pointed away from the building and clear of all debris.
  2. Inspect the roof and all water pipes to make sure they are in optimal working condition.
  3. Check walkways and parking lots before winter comes in strong to make sure there are no hazards that could be covered and cause damage to a car or person.
  4. Install mats or non-slip surfaces where water and ice could create potential hazards
  5. For any outdoor faucets, consider shutting off the water supply to it from inside at the main valve. Then, open the outdoor faucet to let it drip, releasing any water that could freeze.
  6. Create a plan for if power is lost. How will heat be maintained so that pipes don't freeze?
  7. If you have a generator, make sure it is ready for use outdoors, and that you have fuel on hand to service it.

During the winter:

  1. Be aware of any downed limbs or trees on your property. This winter weather can cause these to fall and therefore cause damage to your building.
  2. Continuously check walkways, handrails, stairs and parking lots to make sure they are safe for your customers.
  3. Protect your pipes from freezing. A simple way to do this, is when temperatures are going to drop below freezing, allow your faucets to have a small drip. Any pipes that are in cabinets, just open the doors so they can receive the warmth of the building surrounding it.

Most importantly, work with SERVPRO of The Andovers to prepare an Emergency Ready Plan (ERP) for your business. This is a no cost analysis for your property that will provide a plan for your business to get back up and running as quickly as possible following any type of disaster.

Do you have other things you do to help? Let us know, and we can continue growing our list!

For help with damage that may occur to your property, please visit our website or call SERVPRO® of Lawrence at 978-688-2242.

About SERVPRO® Founded in 1967, the SERVPRO® Franchise System is a leader and provider of fire and water cleanup and restoration services and mold mitigation and remediation. SERVPRO’s professional services network of more than 1,700 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar large-loss events. Providing coverage in the United States and Canada, the SERVPRO® System has established relationships with major insurance companies and commercial clients, as well as individual homeowners.

Help Prevent your Andover and North Andover Business Fire Damage

11/9/2016 (Permalink)

This is a restaurant that was damaged in a fire. Smoke detectors can help prevent damage from becoming a disaster.

A business fire can be very stressful event for any property owner. Damage to personal belongings, contents of the building, and structure are just one concern. Timely mitigation is the key to controlling damage, while reducing downtime and recovery costs. Here at SERVPRO® of The Andovers, understand how disruptive fires can be for business owners, their tenants and even their customers. That is why we offer 24-hour emergency response. Our service response guidelines can help prevent fire damage from creating long-term problems. 

 

Smoke alarm facts:

  • Install smoke alarms on every level of the business, including the basement if your building has one.
  • If your business has a kitchen, smoke alarms should be installed generally 10 feet from any cooking appliance
  • Test the smoke alarms once a month
  • When you change your clocks twice a year, change the batteries in the alarms also
  • Replace the device when it is ten years old

 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your business after fire and smoke damage.  SERVPRO® of The Andovers will always treat you, your tenant, and all those involved with empathy and respect and your property with care.

 

Have Questions about Fire, Smoke, or Soot Damage?

Call Us Today – (978) 475-1199

Restoring Your North Andover and Andover Commercial Property After A Water Damage Event

10/25/2016 (Permalink)

Commercial Water Damage Events Present Unique Challenges 

Flooding and water damage events at North Andover and Andover commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of North Andover and Andover

SERVPRO of North Andover and Andover specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Our Highly Trained Restoration Specialists can restore your Andover/North Andover Home Or Business

9/20/2016 (Permalink)

We are an IICRC Certified Firm

SERVPRO of The Andovers is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of The Andovers

SERVPRO of The Andovers specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet Our Crew

Certifications