Recent Posts

The Mold Remediation Process

7/25/2017 (Permalink)

Mold Remediation The Mold Remediation Process Each scenario requires a unique solution, but the general process stays the same.

Every mold infestation is different from the next, from the extent and type of growth, to the variety of materials affected. Each scenario requires a unique solution, but the general process stays the same. When you discover mold, call us at 978-475-1199 and we will go through our standard mold remediation process to help you and your family: 

  • Our Production Managers will perform an Inspection and Mold Damage Assessment
  • Once work has started, we will prepare mold containments to prevent dust or mold spores from spreading
  • We provide an air filtration system that helps cleanse the air and capture the spores
  • Removing Mold and Mold-Infested Materials
  • We will clean contents and belongings as needed

Life can be unpredictable, but knowing who to call is half the battle. As always, contact SERVPRO of The Andovers at 978-475-1199 to help make it “Like it never even happened.”

Emergency Fire Tips for Homeowners and Business Owners

7/3/2017 (Permalink)

Fire Damage Emergency Fire Tips for Homeowners and Business Owners In our business, you need us fast! The sooner we arrive, the better chance we can reduce damage and save money. We are available 24/7/365.

Our number one goal is returning damaged areas and items to preloss condition, doing all we can to make it “Like it never even happened.” SERVPRO® of The Andovers is dedicated to restoring both the property and the lives of the customers being helped.

The first 48 hours after fire damage can make the difference between restoring versus replacing your property and personal belongings. SERVPRO® of The Andovers can help prevent fire damage from creating long-term problems. We provide timely response with mitigation services ranging from fire, smoke and soot removal to contents claims inventory and document restoration.

  • Limit movement to prevent further damage
  • Place clean towels or old linens on carpeted traffic areas to prevent more soiling
  • If electricity is off, empty freezer and refrigerator and prop doors open
  • Clean and protect chrome on kitchen and bathroom faucets and appliances with light coating of petroleum jelly
  • Don’t attempt to wash any walls or painted surfaces without first contacting SERVPRO®
  • Don’t attempt to shampoo carpet or upholstered furniture without first consulting SERVPRO®
  • Don’t attempt to clean any electrical appliances that may have been close to fire or water damage without consulting a repair service.
  • Place aluminum foil or wood blocks between furniture legs and wet carpet
  • Do not send clothing to a dry cleaner since improper cleaning may set smoke odor.

So before you risk doing further damage by attempting to clean up the damage yourself, call the fire damage cleanup and restoration professionals at (978) 475-1199. 

Like it was never dirty, like it never overflowed, like it never caught fire, like it never spilled, like it never smoldered – whatever the case, with SERVPRO® of The Andovers our goal is to make it “Like it never even happened.”

Extreme Heat Warnings

6/2/2017 (Permalink)

Community Extreme Heat Warnings for more information, visit

As summer approaches, it is time to consider safety precautions for extreme heat in the coming months. Heat affects all people, but especially the young, elderly, sick, and overweight. Urban area residents also have a greater chance of being affected than those who live in rural areas due to the heat island effect.

Whether you are in an urban or rural area, there are several things you can do to prepare for and prevent extreme hear from affecting you.

  • If possible, stay indoors in air conditioning.
  • Be sure to check on your pets who may be outdoors or bring them inside
  • Stay hydrated and limit alcohol and caffeine intake.
  • If you must go outside, wear loose-fitting, light-colored clothing
  • Be sure to apply sunscreen often

Pay attention to signs of heat exhaustion, which according to the Center for Disease Control and Prevention (CDC) are:

  • Heavy sweating
  • Weakness
  • Cold, pale, and clammy skin
  • Nausea or vomiting
  • Fainting

Heat exhaustion can lead to heat stroke, which is life-threatening. Signs of a heat stroke are a high body temperature (103 degrees or higher), rapid and strong pulse, and possible unconsciousness. If you think someone has heat stroke, call 911 immediately and move the person to somewhere cool. Reduce body temperature with a cool, wet cloth or a bath. Do not give a person with heat stroke fluids, and treat the situation as a serious medical emergency (CDC).

If you live in a humid climate, be aware of the heat index. The heat index factors in the humidity, which can make the temperature feel 15 degrees hotter.

Extreme heat is a serious danger. For more information on preparation and prevention, visit or

June is Hurricane Awareness Month

6/1/2017 (Permalink)

Storm Damage June is Hurricane Awareness Month Everything you need for a storm damage, under one roof!

June is the start of Hurricane Season. Below are some tips to follow whether you own a home, RV, boat, car or all of them! You can see a storm coming by the change in color of the sky (often greenish), large hail, low-flying clouds and a roar like a freight train.

  • It is best to have a plan in place regarding where you are going to go when a hurricane hits. While they may be intriguing to watch, the best place is NOT outside. Your basement or under a set of stairs are great places to wait out the storm. If this is not available, the bottom floor of any building will work.

  • Keep your car indoors if possible. Tape up the windows and door with tarps and keep away from any objects that could damage the car if they were to fall on top of it.

  • During an emergency, gas stations will often be closed, so always make sure you have at least half a tank of gas to get away instantly

  • Have enough supplies on hand to wait out 72 hours, just in case help cannot arrive right away. These supplies can also be stored in the trunk (items like a first aid kit, bottled water, non-perishable foods, and medication can stay there at all times.)

  • Make sure your car is in proper shape. Have a full tank of gas, wiper blades and tires are ready to go.

  • Make sure your cell phone is charged and keep your charger with you.

  • Avoid driving in deep waters

  • For your boat, remove non-secure items, electronics, excess gear, valuable, and important documents.

  • Make sure all openings are clear of debris

  • Double all lines that are securing your boat to its securing space

  • With your RV, do not drive it during the storm as it is more vulnerable to higher/stronger winds

  • Make sure you have a full tank of gas, but empty holding tanks, turn off propane cylinders and cover the regulator.

  • Make sure all documents are in a waterproof bag and with you at all times

Life can be unpredictable, but having plans in place help you with whatever may come. For more information, please check out these hurricane tips. As always, once the storm passes, contact your SERVPRO of The Andovers at 978-475-1199 to help make it “Like it never even happened.”

Finding Damage Behind the Scenes

5/10/2017 (Permalink)

Water Damage Finding Damage Behind the Scenes Trying to find all the damage caused in your home, special tools are required to see behind walls or under floors.

You have been at work all day, return home and what do you want do? Probably get home, relax, and call it a night. But when you walk in and your water tank let go while you are gone? That changes everything.

In trying to take care of it themselves, not put in an insurance claim, and get everything over with as quickly as possible, people can sometimes use their own tools to stop and dry up water damage. But, unfortunately, sometimes the unseen water in your home or office can cause the most problems. Hidden behind walls, cabinets or under flooring can be pooled water or moisture that will cause greater health risks to your home and family later on.

At SERVPRO® of The Andovers, we have the tools to see the hidden damage and help stop future problems from happening.

Here are some of the tools that are used regularly by the SERVPRO of The Andovers professionals:


  • Moisture Sensors – these will detect moisture in carpet, walls, and baseboards.
  • Moisture Meters – these determine the level of moisture in materials. These can either penetrate or not the materials, depending on what they are to help monitor the progress of drying throughout the job.
  • Thermohygrometers – these devices help monitor the temperature and relative humidity in the air. These two are a large part in the drying process and help the SERVPRO® professionals determine how to adjust the process along the way.
  • Infrared Cameras – this helps identify the areas that have hidden moisture and document its location. These cameras identify temperature differences in materials from where the areas are cooling (water has been evaporating) and where it is still affected by the moisture.


Our goal is to help homeowners restore their home back to preloss conditions and prevent further damage. For more information on how SERVPRO of The Andovers can help you protect your home, call us at 978-475-1199.

Damaging Storms to Your North Andover Home

5/10/2017 (Permalink)

Storm Damage Damaging Storms to Your North Andover Home Driving may be dangerous for your family in a storm, but there are just as many dangers to your home due to the rain and wind.

Summer weather can bring summer storms that can have a huge impact on your home or business if you are not properly prepared. Whether it is heavy rain or damaging winds it can cause serious property damage. While you can't control the weather, you can take steps to be prepared, and help take the sting out of weather.

To help prevent costly damages due to weather, consider taking the following precautions before weather hits.

  • Check your property for downed tree limbs and other problems that could cause serious injuries.
  • Roofs, water pipes and gutters should all be inspected to ensure they are in proper order. Gutter downspouts should be directed away from your home to try and keep water out of the basement. Clear gutters of debris that may have gathered. Leaves and other obstructions can lead to a damming effect, causing roof damage and interior water problems.
  • Inspect property, especially walkways and parking lots, for proper drainage to alleviate flood hazard
  • Inspect all hand rails, stairwells and entryways to address and correct potential slippery or hazardous areas. Install mats or non-slip surfaces and post caution signs where water could be present.
  • Stay safe if you get caught in the storm, make sure you are safe. If needed, pull over and ride out the storm.
  • Keep SERVPRO of The Andover's phone number handy just in case the outside damage comes in.

When storm damage affects your home, call SERVPRO of The Andovers right away at 978-475-1199.

Celebrating Small Business Week in 2017 with SERVPRO

4/25/2017 (Permalink)

From April 30 to May 6, 2017, America will celebrate Small Business Week, an annual event sponsored by the U.S. Small Business Association (SBA). According to Gregg White, owner of SERVPRO of The Andovers, Small Business Week is an opportunity for national and community leaders to recognize the critical contributions of America’s entrepreneurs and small business owners to the country’s economy. White emphasizes there is nothing “small” about small business when it comes to its importance to the nation’s economic health. According to statistics from the SBA, 28 million small businesses in America account for 54 percent of all U.S. sales; of those 28 million businesses, the 600,000 U.S. franchised small businesses, like SERVPRO, account for 40 percent of all retail sales and provide jobs for some eight million people. 
For entrepreneurs like White, becoming a franchise owner is one path to small business ownership. “Entrepreneurship is at the heart of a successful small business—the drive to own and grow a business through your own efforts,” said Sue Steen, SERVPRO Industries, Inc., chief executive officer. “Franchise organizations like SERVPRO give entrepreneurs a framework for their ambitions, access to state-of-the-art tools and processes, and a road map for sound financial management and growth.”
Some franchised small businesses offer entrepreneurs an opportunity to own and run their own small business while providing a service to the community they live and work in. With SERVPRO, for example, franchise ownership helps entrepreneurs combine their hometown knowledge and the emotional investment they have with their community with access to the latest disaster remediation technology and products. This combination creates a community asset that could prove invaluable to home and business owners who are struck by the unexpected. "I’m proud to be a small business owner in my community,” says White. “But, as a SERVPRO small business owner, I know that the unexpected can happen – a flood, a fire, an explosion, a storm, a mudslide, whatever the event might be – big or small. When the unexpected does happen, I’m also proud to know that my staff and I are ready to respond immediately and effectively to limit the damage to property and disruption to lives in my community. Having both an emotional and financial stake in the community is what distinguishes small businesses with local owners from other businesses. And that’s what makes small businesses such an important thread in the fabric of this country.”
For more information on SERVPRO of The Andovers, please contact 978-475-1199 or 


Founded in 1967, the SERVPRO Franchise System is a leader and provider of fire and water cleanup and restoration services and mold mitigation and remediation. SERVPRO’s professional services network of more than 1,700 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar largeloss events. Providing coverage in the United States and Canada, the SERVPRO System has established relationships with major insurance companies and commercial clients, as well as individual homeowners.

Our Process When Mold is Involved in The Andovers

3/27/2017 (Permalink)

Mold Remediation Our Process When Mold is Involved in The Andovers Believe it or not, mold problems like this can be mitigated with the right expertise and equipment.

This Andover home discovered extensive mold growth in their home, thanks to a broken pipe that went undetected. 

SERVPRO of The Andovers worked around the clock to remediate the problem, so that business could be restored as quickly and seamlessly as possible. We know that commercial mold infestations can cost a business thousands of dollars in productivity; it is always our goal to get you back up and running right away. 

If You See Visible Mold 

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

The Mold Remediation Process

Every mold infestation is different, from the extent and type of growth, to the variety of materials affected. Each scenario requires a unique solution, but the general process stays the same. When you discover mold, call us at 978-475-1199 and we will go through our standard mold remediation process: 

  • Inspection and Mold Damage Assessment
  • Mold Containment
  • Air Filtration
  • Removing Mold and Mold-Infested Materials
  • Cleaning Contents and Belongings
  • Restoration

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of The Andovers for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of The Andovers specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – 978-475-1199

Helping Your Business Recover from Disaster!

3/20/2017 (Permalink)

Commercial Helping Your Business Recover from Disaster! “According to the Institute for Business and Home Safety, an estimated 25 percent of businesses do not reopen following a major disaster.”1

When it comes to your business, it is your pride and joy, something you put your blood, sweat and tears into.

Questions that run through your mind when disaster strikes, but are more helpful to think of before are:

  • Do you have insurance
  • Do you have an emergency plan in place? Does your staff know about it?
  • Can you access your business records if they were destroyed?

Creating a business plan for disaster will help protect employees, shorten the amount of time you may have to be out of work, and possibly lessen the financial impact it will have on you.

  1. Identify critical business systems – how long can they be down and what is needed to keep everything functioning.
  2. Create an emergency communication plan with all those who have a stake in your business.
  3. Enroll in the Red Cross Ready Rating Program
  4. Build a supply kit that will keep your business and employees safe should you be at work when disaster strikes
  5. Work with SERVPRO of Lawrence to build an Emergency Ready Profile. This will provide the information for all emergency personnel that need to be contacted when disaster strikes and when our Team arrives on site, it gives the knowledge of your building before we even step in the door. This provides efficient and faster service for you!

For more information on how to help prepare your business for disaster, please contact us at 978-688-2242 or SERVPRO of The Andovers.



Being Prepared will Provide the Best Resolution for an Emergency

1/30/2017 (Permalink)

Commercial Being Prepared will Provide the Best Resolution for an Emergency Having a plan in place may help minimize the amount of time your business is inactive and get you back in the building following a disaster.

In the event of an emergency, the Emergency READY Profile® or ERP can help minimize business interruption by having an immediate plan of action in place for your facility. Working with SERVPRO® of The Andovers on an ERP will provide you with a comprehensive document containing critical information about your business, including emergency contact information, shut-off valve locations and priority areas.

The ERP also establishes SERVPRO® of The Andovers as your disaster mitigation and restoration provider, giving you access to over 40 years of experience and a System over 1,600 Franchises strong. The ERP is a no-cost assessment; all it requires is a little time, making it a great value that could save you time and money in the future.

Preparation is the key to making it through any size disaster, whether it is a small water leak, a large fire or an area flood. Having a plan in place may help minimize the amount of time your business is inactive and get you back in the building following a disaster.

The Andovers at 978-475-1199 or visit our website to establish your Emergency READY Profile®, and be "Ready for whatever happens."