Recent Posts

Returning to "Before the Fire"

2/1/2019 (Permalink)

Fire Damage Returning to "Before the Fire" No matter where the fire starts, if your home is nearby, it can be affected by the soot or smoke.

A fire can occur anywhere, at any time-in fact, in 2014, wildfire occurrences alone were  recorded in all 50 states. What is a wildfire? It is an unplanned, unwanted fire burning in a natural area, such as a forest, grassland, or prairie. A wildfire can destroy homes, businesses, agriculture, and damage natural resources while threatening the safety of the public and the firefighters who protect our forests and communities.  Wildfires can occur at any time throughout the year, but the potential is always higher during periods with little or no rainfall, which make brush, grass, and trees dry and burn more easily. They also can be started off a smaller fire in a home or out in the open. High winds can also contribute to spreading the fire.

If you live or work in an area that has the potential to be affected by fire, consider the following safety tips to help prevent it from spreading:

Wildfire Safety Tips

  • Clear leaves and other debris from gutters, eaves, porches and decks. Remove dead  vegetation from under your deck and within 10  feet  of the  house.  This  prevents  embers from igniting your home.
  • Remove anything stored underneath decks or porches. Screen or box-in areas below patios and decks with wire mesh to  prevent debris from accumulating.
  • Ensure flammable materials (firewood stacks, propane tanks, dry vegetation) are more than 30 feet from your home or business's foundation and outbuildings.
  • Wildfire can spread to tree tops. If you have trees on your property, prune so the lowest branches are 6 to 10 feet from the ground.
  • Keep your lawn hydrated and maintained. If it is brown, cut it down to reduce fire intensity. Dry grass and shrubs are fuel for wildfire.

SERVPRO® of The Andovers is here to return your home to preloss condition. When in doubt, call us at 978-475-1199

When Water Becomes Mold

2/1/2019 (Permalink)

Mold Remediation When Water Becomes Mold Although every mold damage scenario is different requiring a unique solution, the general mold remediation process stays the same.

When there's a water intrusion, like a roof leak or leaking water line, mold can quickly become a problem in your home or business. Mold can cause health effects and can also cause significant damage to your property. Fortunately, your SERVPRO® of The Andovers has the training, protective gear, and specialized equipment necessary to handle your mold problem. Although every mold damage scenario is different requiring a unique solution, the general mold remediation process stays the same. The following steps illustrate a "typical" mold removal process.

Call 978-475-1199 for help with your mold remediation needs.

The mold cleanup and restoration process begins when you call SERVPRO of The Andovers. A representative will ask a series of questions to help determine the necessary equipment, resources, and personnel needed.

Inspection and Damage Assessment

Your property will be carefully inspected for signs of mold using technology designed to detect mold and hidden water sources. Mold feeds on cellulose and water and can be hidden from plain view.

Mold Containment

Various containment procedures will be placed to prevent the spread of mold and isolate the contaminated area with physical barriers and negative air pressure to keep the mold spores from spreading during the cleanup process.

Air Filtration

Specialized filtration equipment captures microscopic mold spores out of the air. SERVPRO® technicians utilize powerful air scrubbers and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in progress.

Next Steps for Mold Remediation

2/1/2019 (Permalink)

Mold Remediation Next Steps for Mold Remediation Antifungal and antimicrobial treatments will be used to eliminate mold colonies and help prevent new colonies from forming.

The next steps for the Mold Remediation Process provided by your SERVPRO of The Andovers franchise:

Removing Mold and Mold-Infested Materials The mold remediation process depends on the amount of mold growth and the types of surfaces on which the mold appears. With this in mind, it is also difficult to price over the phone, as all homes are different. Antifungal and antimicrobial treatments will be used to eliminate mold colonies and help prevent new colonies from forming. Removing and disposing of mold-infested porous materials, like drywall and flooring, may be necessary to remediate heavy mold growth.

Cleaning Contents and Belongings SERVPRO® Franchise Professionals clean your furniture, decorative items, curtains, and other restorable items affected by mold. They use a variety of cleaning techniques to clean and sanitize your belongings.  They are also trained to remove odors and deodorization using fogging   equipment.


Depending on the level of mold damage, drywall, subfloors, and other building materials may be removed. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

SERVPRO of The Andovers understands mold and  mold growth and  have the  training  and  equipment to  remediate mold in your home or business.

Ice Dams Can Destroy

2/1/2019 (Permalink)

Many homes in the northern US know what an ice dam is and the damages that they can do to the home. What is an ice dam? According to Bob Vila it is "These are thick accumulations of ice that form over the eaves of a house. Water then collects behind the dam and gradually works its way beneath roof shingles through a cycle of freezing and thawing."

When heat escapes the home and heats up the roof, it causes the snow to melt. That melting snow flows down the slope of the roof to refreeze on the unheated portions of the roof, like the eves and overhangs. As this cycle continues, the ice builds up on the edges of your home and traps water underneath. It is this water that can then leak into your home.

Bob Vila's website goes on to state: "Ice dams are preventable. If new roofing is being added at your home, make sure that proper precautions are being taken." 

Make sure the ventilation in your eaves, the peak and overhangs is adequate. "An air space above the insulation in the ceiling or attic then allows cold air to move freely, keeping the roof cold and preventing the snow cover from melting. When a roof is being constructed, inexpensive Styrofoam baffles may be installed to ensure that there is a passageway for cold air from the eaves to the peak."

Make sure your attic is properly insulated and sealed to prevent moisture from getting into the living areas of your home.

When putting on a new roof, make sure the snow and ice shield is installed properly on the subroof. This helps prevent moisture from finding its way into the home. This product forms a barrier for your roof to prevent against the water.

But then there are times that the damage does occur. When it does, have your roof cleared, and then call (978) 475-1199 SERVPRO® of The Andovers to inspect your home and make it "Like it never even happened."

Beautiful Storms Can be Beautiful Disasters

2/1/2019 (Permalink)

Storm Damage Beautiful Storms Can be Beautiful Disasters In order to stay safe, please follow these and other safety tips for your home.

Some storms can be beautiful to watch but also very dangerous to your home and office. In order to stay safe, please follow these and other safety tips for your home.

Before the Storm

  • Have an emergency supply kit on hand
  • Develop a communication plan with all members of your family
  • Unplug electrical equipment
  • Secure outdoor objects that could cause damage if they are thrown
  • Stay inside a building or hard top vehicle
  • Secure windows and doors

During the Storm

  • Use a battery operated radio for updates and alerts
  • Avoid contact with corded phones
  • Avoid contact with electrical equipment
  • Avoid contact with water
  • Stay away from windows and doors

After the Storm               

  • Do not touch any downed wires
  • Do not drive through a flooded roadway
  • Stay away from storm damaged areas

Keep you and your family safe through a storm. When in doubt, stay away from anything that may look suspicious. Also, call SERVPRO of The Andovers, 978-475-1199, to help make your home "Like it never even happened."

What to Expect From Us in a Storm

2/1/2019 (Permalink)

Storm Damage What to Expect From Us in a Storm Our staff is highly trained in property damage restoration.

SERVPRO of The Andovers is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help

Call Today - 978-475-1199

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of The Andovers has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Lawrence

SERVPRO of Lawrence specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet our crew


We are Flood Remediation and Restoration Specialists

2/1/2019 (Permalink)

Storm Damage We are Flood Remediation and Restoration Specialists here are a number of reasons why your Andover or North Andover basement could flood.

A basement, or your first floor if you are on a slab, can flood at any time, although flooding most often occurs during heavy rainfall. These rooms are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Andover or North Andover basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Have Questions about Basement Flooding?

Call Today - 978-475-1199

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded room can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of The Andovers and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flood Remediation and Restoration Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained  in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Call us for assistance in cleaning your flooded basement at 978-475-1199.

You Return Home...And the Unthinkable Happens

2/1/2019 (Permalink)

Water Damage You Return Home...And the Unthinkable Happens But when you walk in and a pipe has burst while you are gone? That changes everything.

You have been away for ten days on vacation, you arrive home at 9pm on a Sunday night and what do you want do? Probably get home, relax, and call it a night. But when you walk in and a pipe has burst while you are gone? That changes everything.

In order to save money, people can sometimes use their own tools to stop and dry up water damage. But, unfortunately, sometimes the unseen water in your home or office can cause the most problems. Hidden behind walls, cabinets or under flooring can be pooled water or moisture that will cause greater health risks to your home and family later on. Here at SERVPRO® of The Andovers, we have the tools to see that hidden damage and help stop potential problems.

  • Moisture Sensors – these will detect moisture in carpet, walls, and baseboards.
  • Moisture Meters – these determine the level of moisture in materials. These can either penetrate or not the materials, depending on what they are to help monitor the progress of drying throughout the job.
  • Thermohygrometers – these devices help monitor the temperature and relative humidity in the air. These two are a large part in the drying process and help the SERVPRO® professionals determine how to adjust the process along the way.
  • Infrared Cameras – this helps identify the areas that have hidden moisture and document its location. These cameras identify temperature differences in materials from where the areas are cooling (water has been evaporating) and where it is still affected by the moisture.

 Our goal is helping homeowners and business owners alike return to “Like it never even happened.” When in doubt, call SERVPRO® of The Andovers.

Helping Your Home Prevent Frozen Pipes

1/29/2019 (Permalink)

Water Damage Helping Your Home Prevent Frozen Pipes Consider installing products made to insulate water pipes like a "pipe sleeve," "heat tape," or similar materials on exposed water pipes.

WATER… that amazing property that can be a liquid, solid or a gas. We need water to wash dishes, do laundry, shower, cook… the list could go on and on. But in the winter when temperatures drop, that liquid can quickly turn to solid ice and cause havoc in our lives. Outlined below are the 3 main causes of frozen pipes as well as ways to prevent pipes from freezing when the bitter cold strikes.

The 3 main causes of frozen pipes are:

  1. Quick drops in temperature
  2. Poor insulation
  3. Thermostat too low

Quick drops in temperature

We can’t control Mother Nature but we can take measures to prevent pipes from bursting when she puts us under a cold spell. Did you know a frozen garden hose can actually burst an indoor pipe? When the water in the hose freezes, it expands, increasing pressure throughout the whole plumbing system. Garden hoses should be disconnected, drained, and stored before the first hard freeze.

Close the interior shut-off valve leading to outside faucets, open and drain the spigot, and install a faucet insulator. Don’t forget, outdoor kitchens need winterizing, too, to prevent damage.

Poor Insulation

Exposed pipes are most susceptible to freezing so be sure to insulate pipes in your attic or crawl space even if you live where freezing is uncommon. Consider installing products made to insulate water pipes like a "pipe sleeve," "heat tape," or similar materials on exposed water pipes. Newspaper can provide some degree of insulation and protection to exposed pipes.

Thermostat too low

Keep the thermostat set to the same temperature both during the day and at night. By temporarily suspending the use of lower nighttime temperatures, you may incur a higher heating bill, but you can prevent a much more costly repair job if pipes freeze and burst.

If you are planning to head south for the winter, make sure the furnace is set to no lower than 55 degrees. Shut off the main water supply and drain the system by opening all faucets and flushing the toilets. In extreme situations (a vacation home in a bitterly cold climate), you may want to have a plumber come to inspect the system.

If you find yourself in the middle of disaster, our trained, certified professionals are just a phone call away. We are available 24/7/365 and we work with your insurance company to manage the process and paperwork. SERVPRO of The Andovers would love the opportunity to work with you to make it “Like it never even happened.”

Learning The Differences in Smoke Damage

1/3/2019 (Permalink)

Fire Damage Learning The Differences in Smoke Damage As always, reach out to SERVPRO of The Andovers to help you get back on your feet!

Your home can be affected by many different types of smoke. When in doubt, below you can determine what may be affecting your home. And as always, reach out to SERVPRO of The Andovers to help you get back on your feet!

Wet Smoke
Usually from plastic and rubber
Low heat, smoldering, pungent odor, stocky, smeary
Smoke webs are more difficult to clean

Dry Smoke
Usually seen with paper and wood
Fast burning, high temperatures

Protein Fire Residue
Produced by evaporation of material rather than from a fire
Almost invisible, discolors paints and varnishes, comes with extremely pungent odor

Fuel Oil Soot
From a furnace puff back
While “puff backs” can create havoc for homeowners, SERVPRO® Franchise Professionals can, in most cases, restore the contents and structure quickly

Always have special cases that require special attention

When these types of damages affect your home, SERVPRO of The Andovers is always here to help recover your home. We aim to make it “Like it never even happened.”