Recent Why SERVPRO Posts

We are Cleaning and Disinfecting Experts

4/1/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we at SERVPRO of Lawrence are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of The Andovers 978.475.1199

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

Snow Safety Tips

1/29/2020 (Permalink)


Stay home. If you really don’t have to go out, don’t. Even if you can drive well in the snow, not everyone else can.

There is more snow coming our way! Please follow these helpful tips to stay safe:

  • If you have to travel, please be careful when out and about as the roads may be slippery.
  • Leave the plows extra room to help take care of our roads. 
  • Keep a few extra car lengths between you and other travelers just in case anyone needs to stop quickly
  • Keep your gas tank at least 1/2 full to avoid freezing lines
  • Drive slowly. Everything takes longer on snow-covered roads. Accelerating, stopping, turning – nothing happens as quickly as on dry pavement. Give yourself time to maneuver by driving slowly.
  • AAA shares this tip if you are traveling long distances: Pack a cellular telephone with your local AAA’s telephone number, plus blankets, gloves, hats, food, water and any needed medication in your vehicle.

And as always, thank you to all of our emergency responders and utility workers who have to respond.

Please stay safe if you have to travel and as always, if you can, stay home. 

Help Beyond Water and Damage

1/7/2020 (Permalink)

Arson and Vandalism

We are recognized as leaders at helping property owners recover quickly from fire and water damage. We also provide general cleaning and deodorization services for situations resulting from vandalism including graffiti, egg, spoiled foods, and human or animal waste.

Biohazard, Vandalism & Crime Scene Remediation and Cleanup

Exposure to biological and chemical contaminants can pose serious health consequences for building occupants, employees, customers and owners. Failure to properly handle and safely remove such substances can contribute to unhealthy and even dangerous environments.

SERVPRO® of The Andovers Professionals are trained to safely and effectively remove hazardous biological substances and prepare waste for proper disposal according to OSHA, EPA, and state and local health regulations. Equipped with the necessary safety equipment and cleaning products, our trained certified professionals, help turn unsafe environments into clean, safe homes and businesses.

Sewage Backup

Sewage backups and black water intrusions are more than nasty and smelly. These damages also introduce harmful microorganisms into a structure. Trained Professionals remove the sewage, contaminants, and moisture disinfecting as they clean to ensure the structure is cleaned, disinfected, and deodorized.

Hoarding

Hoarders typically collect excessive amount of items. As these items pile up in a home it can create a serious safety hazard. Hoarder homes become a breeding ground for pests and possibly unsafe pathogens. SERVPRO® of The Andovers has the necessary tools to safely complete the job.

Blood borne Pathogens

We remove and dispose of bodily fluids, tissue, and other pathogenic substances resulting from accident, trauma, crime, or death. Our certified technicians thoroughly clean, disinfect, and deodorize the structure.

Join a Winning Team!

12/18/2019 (Permalink)

Crews extracting water from a carpet Many great opportunities to help people!

SERVPRO® of The Andovers Production Technician

 Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Primary Responsibilities

Inventory and load the work vehicle with equipment, products, and supplies needed for each project.

Maintain a clean and organized vehicle and clean equipment appearance.

Prepare rooms/areas for work activities. Set up staging area and equipment for each project.

Leave jobsite with a clean and orderly appearance.

Perform production processes following SERVPRO® production guidelines per work order per crew chief directions.

Ensure clear two-way communication with crew chief and other technicians (especially regarding customer needs and concerns).

Perform end-of-day/end-of-job cleanup and breakdown. Leave jobsite with a clean and orderly appearance.

Position Requirements

Effective oral communication

Basic math skills

Experience in cleaning/restoration preferred

High school diploma/GED

IICRC certifications preferred

Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance

Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawls spaces, attics)

Ability to sit/stand/walk for prolonged periods of time

Ability to repetitively push/pull/lift/carry objects

Ability to work with/around cleaning products/chemicals

Ability to travel locally and out of state when necessary

Ability to successfully complete a background check subject to applicable law

Please visit our website, www.SERVPROtheAndovers.com, for additional information.

Required license or certification: Drivers License

Cold Temps can Bring New Problems

11/19/2019 (Permalink)

Snowy commercial walkway that has been shoveled Freezing Temps means your home and business needs to be ready!!

With the holiday season upon us, this brings laughter, joy, and a lot of frigid weather! Freezing temperatures can bring burst pipes, puffbacks, ice dams, and even the dreaded flu. You’re in luck as there many things you can do to help prepare your home and/or business for all winter throws at us.

Getting your home ready:

Keep cabinet doors open during times of extreme cold so warm air can move around pipes.
Keep a slow flow of water coming through faucets especially if they run through unheated or exterior areas of your home.
Ensure all your gutters are clean and secure. Leaves and debris can accumulate in gutters which could lead to roof problems and water damage like ice dams.
Get your furnace serviced! Proper maintenance of your furnace can help reduce the risk of puffbacks.

Preparing your business:

Inspect your business property for downed tree limbs and branches these can cause personal injuries.
Check walkways and parking lots for proper drainage to reduce flood hazards.
Inspect all handrails, stairwells, and entryways to address and correct potentially slippery or hazardous areas.
Install mats or non-slip surfaces and post caution signs where water could be present.
Contact your local Sales & Marketing Representative at SERVPRO® of The Andovers and ask about starting and Emergency Ready Profile (ERP) for your business. Click here to learn more about the ERP.

Is your Business Prepared and Ready?

11/13/2019 (Permalink)

Screenshot of SERVPROs ERP mobile app Helping business owners protect their properties, from the palm of their hands.

Water Damage occurs as your business at 5pm on a Friday; do you know where the water shut off is, do your employees? If the answer is no, SERVPRO® of The Andovers can help!

An Emergency Ready Profile® also referred to as an ERP, is a no cost solution offered by SERVPRO® of The Andovers to all business owners in and around Andover and North Andover. It contains significant information needed in the event of an emergency, and helps ensure your business gets back up and running fast!

Preparation is crucial for making it through any size business interruption whether it is a small water leak, large fire, or a burst pipe that flooded your business over the long holiday weekend. No one ever wants to think about these events and they usually happen at the most unfortunate times. However, forecasting for such disasters can save you a lot of time if you ever find yourself knee deep in waste water. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize any “down time” to your business.

When fire and water cleanup is needed, getting help is now quicker and easier using the SERVPRO® Ready Plan App. The Ready Plan is an emergency preparedness tool for home and business owners, property managers, risk managers and facility management. It allows for the creation of an Emergency Ready Profile® containing critical facility information to help speed up response time.

Sweet Spring

3/26/2019 (Permalink)

While there is no guarantee that your home will be 100% safe from the melting snow, you can take preventative measures to help lessen the stress.

After a long winter, spring can be such a welcomed sight for sore eyes. Luckily in New England we didn’t have as stormy a winter as years past. Spring however is not always all rainbows and butterflies. Rising temperatures and a frozen ground can leave melting snow and water with no place to go… or maybe it relocates into your home.

Here are 3 tips to help prevent the melting snow from entering your home.

  1. Move snow away from your house. This may seem like a lot of work, but as the snow melts near your foundation, the only place it might have to go, is into your home.
  2. Check your gutters and downspouts. If you happened to forgo cleaning the leaves from your gutters this past fall, you might want to take a look on a nice spring day. Leaves and branches can keep water trapped in your gutters leaving melting snow nowhere to go other than into your attic, walls, or foundation.
  3. Check your foundation. Speaking of foundation… look around and mend small cracks to help prevent the water from penetrating into your home and possibly causing a much bigger issue. If you do happen to find larger cracks that you are unable to repair, you may want to consider reaching out to a professional.

While there is no guarantee that your home will be 100% safe from the melting snow, you can take preventative measures to help lessen the stress.

Restore vs. Replace in Your Andover Home

12/27/2018 (Permalink)

Wouldn’t it just be easier and faster to demolish and rebuild?

The goal at SERVPRO® of The Andovers on every disaster is to restore over replace. When assessing damage to your home or business after a fire, flood, storm, etc., our team will help determine what can be cleaned and saved, such as furniture, contents, and structural materials. 

But why should you consider restoring over replacing? 

Why restoration?

  • Restoration is much more cost-efficient than replacement. Did you know that it is more cost effective to restore your wet/damaged floor than it is to rip it up and replace it?
  • Gives you peace of mind. Many items cannot be replaced, such as important documents, antique furniture, and family heirlooms. New is not always the better answer when it comes to memories.
  • Saves time. Drying a wet floor will get you back to your preloss condition a lot sooner than, tearing out and laying down a new floor.
  • It’s the preferred method of insurance companies. Insurance policies often have limits that cap the amount of a claim.
  • Better for the environment. Everything that is ripped up and taken away needs to go somewhere.

If you find yourself in the middle of disaster, our trained, certified professionals are just a phone call away. We are available 24/7/365 and we work with your insurance company to manage the process and paperwork. SERVPRO® of The Andovers would love the opportunity to help make it “Like it never even happened.”

Why does my business need an ERP?

12/19/2018 (Permalink)

It contains critical information needed in the event of an emergency, to help you from becoming part of the 50% of business that do not reopen.

Why does my business need an ERP?

Preparation is key for making it through any size business interruption whether it is a small water leak, large fire, or a burst pipe that flooded your business over the long holiday weekend. No one ever plans on these events and they usually happen at the most inopportune times. However, planning ahead for such disasters can save you a lot of time if you ever find yourself knee deep in waste water. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize any “down time” to your business.

Emergency Ready Profile Highlights:

  • No cost assessment of your facility.
  • Concise document (also available digitally on an app), that contains all of the critical information needed in the event of an emergency.
  • Establishes your local SERVPRO® of The Andovers as your disaster mitigation and restoration provider.
  • Identifies the chain of command authorizing work to begin.
  • Provides detailed information such as shut-off valve locations, priority areas, and contact information. It is so detailed it contains information for our crews so they know where to park, what door to enter, and what elevators to take if needed.

SERVPRO® of The Andovers is a leader in water and fire damage response and we want to help you quickly get your business back in working order. Now is the time to ask yourself, “Are you ready for whatever happens?”

Contact your local Sales & Marketing Representative at SERVPRO® of The Andovers and ask them to schedule an ERP for your business today!

Preparing your home and business for winter

12/12/2018 (Permalink)

There are many things you can do to help prepare your home and/or business for all winter throws at us.

With the holiday season upon us, we all know that means winter and all Mother Nature has to unleash is not far behind. Colder temperatures can bring frozen pipes, puffbacks, ice dams, and the flu. There are however many things you can do to help prepare your home and/or business for all winter throws at us.

Preparing your home:

  • Keep cabinet doors open during cold spells so warm air can circulate around pipes.
  • Keep a slow trickle of water flowing through faucets especially if they run through unheated or uninsulated areas of your home.
  • Ensure gutter are clean and secure. Leaves and debris can accumulate in gutters which could lead to roof problems and water damage.
  • Proper maintenance of your furnace can help reduce the risk of puffbacks.

Preparing your business:

  • Inspect your business property for downed tree limbs and branches. Heavy wind , rain, ice, or snow can cause branches to fall which could cause damage to the property and potentially cause personal injuries.
  • Check walkways and parking lots for proper drainage to alleviate flood hazard potential.
  • Inspect all handrails, stairwells, and entryways to address and correct potentially slippery or hazardous areas. Install mats or non-slip surfaces and post caution signs where water could be present.
  • Contact your local Sales & Marketing Representative at SERVPRO® of The Andovers, and ask about starting and Emergency Ready Profile (ERP) for your business. Click here to learn more about the ERP.

Beyond Water, Fire, and Mold

12/5/2018 (Permalink)

We also provide general cleaning and deodorization services for situations resulting from vandalism including graffiti, egg, and spoiled foods,.

Arson and Vandalism

We are recognized as leaders at helping property owners recover quickly from fire and water damage. We also provide general cleaning and deodorization services for situations resulting from vandalism including graffiti, egg, spoiled foods, and human or animal waste.

Biohazard, Vandalism & Crime Scene Remediation and Cleanup

Exposure to biological and chemical contaminants can pose serious health consequences for building occupants, employees, customers and owners. Failure to properly handle and safely remove such substances can contribute to unhealthy and even dangerous environments.

SERVPRO® of Salem/Plaistow Professionals are trained to safely and effectively remove hazardous biological substances and prepare waste for proper disposal according to OSHA, EPA, and state and local health regulations. Equipped with the necessary safety equipment and cleaning products, our trained certified professionals, help turn unsafe environments into clean, safe homes and businesses.

Sewage Backup

Sewage backups and black water intrusions are more than nasty and smelly. These damages also introduce harmful microorganisms into a structure. Trained Professionals remove the sewage, contaminants, and moisture disinfecting as they clean to ensure the structure is cleaned, disinfected, and deodorized.

Hoarding

Hoarders typically collect excessive amount of items. As these items pile up in a home it can create a serious safety hazard. Hoarder homes become a breeding ground for pests and possibly unsafe pathogens. SERVPRO® of Salem/Plaistow has the necessary tools to safely complete the job.

Blood borne Pathogens

We remove and dispose of bodily fluids, tissue, and other pathogenic substances resulting from accident, trauma, crime, or death. Trained Professionals thoroughly clean, disinfect, and deodorize the structure.

What to expect in winter – Andover and North Andover

11/29/2018 (Permalink)

Be prepared this winter and know SERVPRO® of The Andovers is available 24/7/365.

Puffbacks, Chimneys, and Space Heaters

A puffback is a messy furnace malfunction that occurs when an oil burner backfires, sending soot throughout your home or business. It can happen all at once covering an interior in grimy soot or a puffback can leak soot particles more gradually. Likewise a chimney fire could end smoke billowing throughout your home. Proper maintenance of your furnace and regular chimney checkups can help reduce these risks.

Space heaters present a greater potential for human error such as leaving them too close to combustible materials or failing to operate and maintain them properly. It’s important to remember to never sleep or leave a room with a portable heater still on, and keep combustibles at least 3 feet away.

Flu Season

Every year it seems that cold & flu season hits us earlier and harder than the year before. You can help prevent the spread of flu germs by depending on us to sanitize building materials, surfaces, and contents following restoration industry standards. We use professional cleaning products and EPA-registered cleaners and disinfectants.

Be prepared this winter and know SERVPRO® of The Andovers is available 24/7/365.